Terms of Use and General Terms and Conditions for services available via the mentalfocus.eu website
- DETAILS OF THE SERVICE PROVIDER
(1) Name, registered seat, and postal address of the Service Provider
Service Provider’s name: Mental Focus Limited Liability Company (Mental Focus Korlátolt Felelősségű Társaság)
Registered seat of the Service Provider: 1147 Budapest, Miskolci u. 56. fszt. 2., Hungary
Company registration number of the Service Provider: 01-09-983249
Registering court: Company Registry Court of the Budapest-Capital Regional Court
Tax number of the Service Provider: 23896406-2-42 (EU VAT number: HU23896406)
(2) Contact details of the Service Provider:
Mailing address: 1147 Budapest, Miskolci u. 56. fszt. 2., Hungary
E-mail: info@mentalfocus.eu
Telephone: —
(3) Hosting provider details:
Name of hosting provider: Hetzner GmbH
Registered seat of hosting provider: Industriestr. 25 91710 Gunzenhausen, Germany
E-mail of hosting provider: info@hetzner.com
- CONTACT DETAILS OF SUPERVISORY AUTHORITIES
(1) For consumer protection issues, please contact the Pest County Government Office (Address: 1072 Budapest, Nagy Diófa u. 10–12., Telephone: +36 1 459-4843, E-mail: fogyved@pest.gov.hu).
(2) For matters concerning consumer deception, use of unfair commercial practices that unjustifiably restrict consumer choice, or abuse of a dominant market position, you may contact the Hungarian Competition Authority (GVH) (Address: 1026 Budapest, Riadó u. 1–3.; mailing address: 1391 Budapest 62. P.O. Box 211.; Telephone: +36 1 472 8900; Fax: +36 1 472 8905; Website: www.gvh.hu).
- PURPOSE AND SCOPE OF THESE TERMS AND CONDITIONS
(1) The Service Provider offers electronic services accessible via the website mentalfocus.eu (hereinafter: the “Webshop”) under the conditions set forth in these Terms and Conditions of Use and General Contractual Provisions (hereinafter: the “GTC”) to all Users who accept these GTC, in accordance with the provisions of Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain aspects of electronic commerce services and information society services, Act CXII of 2011 on informational self-determination and freedom of information, Act XLVIII of 2008 on the basic requirements and certain restrictions of commercial advertising activities, and Government Decree No. 45/2014 (II. 26.) on the detailed rules for contracts between consumers and businesses.
(2) The Service Provider shall publish any future amendments or changes affecting the terms of use in the relevant section of the Webshop containing these General Terms and Conditions at least 15 (fifteen) days prior to their effective date and shall draw Users’ attention to such changes.
The Service Provider reserves the right to temporarily or permanently modify or discontinue the Service, with or without notice to Users. The User acknowledges and accepts that the Service Provider shall not be liable in any way to the User or any third party for such modification or discontinuation of the Service.
Any temporary or permanent discontinuation or modification of the Service by the Service Provider does not affect orders already placed prior to the date of such change or discontinuation; the Service Provider is obligated to fulfill such orders in accordance with the provisions of these GTC.
(3) These GTC shall apply to the Service Provider and to all contracting parties and registered Users who enter into a legal relationship with the Service Provider through the use of the Webshop.
(4) By accepting these GTC, a contract is formed between the User and the Service Provider via electronic means between distant parties, as defined in Government Decree 45/2014 (II. 26.). This contract does not qualify as a written contract, it is not archived by the Service Provider, and it will not be subsequently accessible; no code of conduct is referenced. The language of the contract is English.
(5) These GTC shall enter into force on 15 September 2025 and shall remain in effect for an indefinite period, until revoked.
(6) The Parties agree that the contract and any disputes arising from it shall be governed by Hungarian law. For matters not regulated by these General Terms and Conditions, the provisions of the applicable Hungarian laws shall apply, with special regard to Act CVIII of 2001 on certain aspects of electronic commerce and information society services, the Civil Code, Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, and the relevant data protection legislation.
4. PROVISIONS ON CONTRACT CONCLUSION
4.1 Registration
(1) Purchasing via the Webshop is not subject to registration, meaning that the User may decide at the time of placing the order whether they wish to proceed with or without registration. If the User does not wish to register, they are only required to provide shipping and billing information when placing the order. This does not result in registered customer status, and future purchases by the same User will not be linked to that User’s identity.
Non-registered Users must accept the Webshop’s GTC and Privacy Policy before placing an order.
(2) Users wishing to register may do so via the Webshop by clicking the “Register” button and filling out the registration form truthfully, completely, and properly. Acceptance of the GTC and the Privacy Policy is a prerequisite for registration.
(3) The User must provide the following data during registration:
- Full name
- Phone number
- E-mail address
- Password
(4) Before finalizing registration, the User may verify the accuracy of the provided data. After successful registration, the User may modify or correct the data at any time in their password- and username-protected User Account.
(5) The Service Provider shall not be liable for damages resulting from inaccurate information provided during registration.
(6) Upon registration, the Service Provider sends an automatic confirmation e-mail to the address provided by the User during registration.
(7) The Service Provider handles the personal data provided during registration in accordance with its Privacy Policy.
4.2 Ordering Products – Steps to Contract Conclusion
(1) The prices of the products available for purchase on the Webshop are clearly displayed next to each product. In addition, by clicking on the “Details” button, the User may view the following information about the given product:
– Price
– Detailed description
– Illustrative photo of the product
The product descriptions are for informational purposes only and are based on data provided by the manufacturer or brand representative. The Service Provider takes all reasonable care to ensure the accuracy of the data but notes that manufacturers may change certain characteristics without notice. The Service Provider accepts no liability for any inaccuracies in the informational description or errors in the details provided by the manufacturer/brand representative. The product photos are for illustration purposes only; minor differences may occur in reality.
(2) PURCHASE PRICE: The purchase price of each product is indicated in gross EUR next to the product and does not include the shipping cost.
The Service Provider reserves the right to modify the prices and fees displayed in the Webshop; such changes become effective upon publication in the Webshop. Price changes made after the order confirmation do not affect the price of already ordered products.
Despite the Service Provider’s utmost care, an incorrect price may be displayed in the Webshop due to reasons outside the Service Provider’s control. In such cases, the Service Provider is not obliged to deliver the product at the incorrect price shown in the Webshop, but may offer delivery at the correct price in the order confirmation. The User may then decide whether to accept the corrected price and order the product at that price, or withdraw from the purchase without any negative legal consequences on either side.
(3) The User may place the desired product(s) in a virtual shopping cart (hereinafter: “Cart”) and select the quantity before adding the product to the Cart (Step 1).
The Cart will contain the selected product(s), the quantities, unit prices, applicable shipping fees, and the total payable amount.
The User can check, modify, or remove items from the Cart at any time during the ordering process by clicking the Cart icon.
To continue shopping after adding a product to the Cart, click the “Continue Shopping” button. If the User does not wish to purchase any additional products, the User can proceed with the order by clicking the “Continue to Checkout” button (Step 2).
In the next step, the User selects the payment method. The User shall provide the billing address and a shipping address if different (Step 3).
Finally, by clicking the “Submit Order” button, the User finalizes the order (Step 4). Before finalizing, the system displays all order details for review, allowing the User to correct any errors or delete products or the entire order. Before the User finalizes, i.e. submits the order, the Service Provider explicitly informs the User that submission of the order constitutes a payment obligation towards the Service Provider.
(4) The User can track which step of the ordering process they are at, and go back to any previous step to add or remove any or all items at any time before finalizing the order.
(5) A contract between the Parties is concluded upon the written electronic confirmation of the order by the Service Provider. The contract between the Parties is deemed to have been concluded on the date the confirmation becomes accessible for download at the User’s provided e-mail address. The Service Provider excludes liability for late or failed confirmations if they result from the User providing an incorrect e-mail address or from storage limits preventing message receipt.
(6) The Service Provider shall confirm the order within 48 hours by sending an e-mail to the User’s provided address. The confirmation includes the fact of the order, as well as the ordered product(s), quantity, purchase price, shipping cost, and expected delivery time. If the Service Provider does not confirm the order within 48 hours, the User is released from their contractual obligation without any consequences on either side.
(7) Orders are processed on business days (Monday–Friday) between 9:00 AM and 4:00 PM (CET). Orders placed after 12:00 PM (CET) on weekdays, or during weekends or public holidays, will be processed on the next business day.
4.3 Payment Methods
(1) When ordering through the Webshop, the User may choose from the following payment methods:
- Bank card payment
- PayPal payment
(2) In the case of cash on delivery, the User shall pay the purchase price in full in cash and in EUR to the courier acting on behalf of the Service Provider, upon delivery and upon presentation of an invoice.
(3) For bank transfers, the Service Provider will issue an electronic pro forma invoice and send it to the Buyer simultaneously with the order confirmation. The invoice includes the information needed to complete the transfer, such as the Service Provider’s bank account number and the order ID, which must be included in the “Remarks” field of the transfer. Products will only be shipped after full payment of the invoice amount.
(4) For PayPal payments, the User will be redirected to the PayPal platform by clicking the “Pay” button and will complete the transaction by logging into their PayPal account.
(5) Bank card payments are processed via Stripe. Card details are entered on the Stripe payment form, meaning that the Service Provider does not process or store any card data.
5. DELIVERY CONDITIONS
(1) The Service Provider delivers the ordered products using a courier service to the shipping address provided by the User and confirmed by the Service Provider.
The Service Provider has a contractual relationship with the following partner:
Company name: Webshippy Magyarország Kft.
Registered office: 1044 Budapest, Ezred u. 2. B. ép. 13.
Phone: +36 1 998 099
Company registration number: 01 09 282775
Tax number: 25569421-2-41
E-mail: info@webshippy.com
(2) Delivery fees are always borne by the User. If delivery fails due to reasons attributable to the User (e.g. incorrect address provided, absence during delivery, or inability to pay on delivery), the User must cover the cost of reshipping.
(3) Delivery times indicated next to products in the Webshop (typically 3–4 business days) are for informational purposes only. The actual delivery time will be confirmed in the order confirmation.
(4) The invoice is sent to the User via e-mail.
(5) The Service Provider delivers only to countries listed at the checkout.
(6) Upon delivery, the User must check that the packaging is intact. By signing the delivery note, the User acknowledges the integrity of the packaging, the receipt of the product, and the date and place of delivery. In such cases, the Service Provider does not accept subsequent complaints.
If the User notices any damage to the packaging at the time of delivery, they may refuse to accept the package. In such cases, the fact of the refusal and the reason for refusal must be indicated on the delivery note and signed by the User.
(7) Delivery fees are set out in Appendix 2 of these GTC.
- RIGHT OF WITHDRAWAL
6.1 Digital content available via online download (e.g. mp3 files, videos, PDFs, e-books)
(1) Considering that the Service Provider begins performance, with the express prior consent of the User, before the purchase of digital content accessible via online download, and that the User, simultaneously with giving such consent, also declares that they acknowledge the loss of their right of withdrawal, pursuant to Section 29 (1) m) of Government Decree 45/2014 (II. 26.) on the detailed rules for contracts between consumers and businesses, the User is not entitled to the right of withdrawal and termination provided for under Section 20 of the Decree.
6.2 For products not covered under Section 6.1
(1) Under Section 20 of Government Decree 45/2014 (II. 26.) on the detailed rules for contracts between consumers and businesses, the User has the right of withdrawal, which may be exercised by using the declaration template included as Annex 1 of this GTC, or by means of a clear statement to that effect sent to one of the following contact addresses:
Mailing address: 1147 Budapest, Miskolci utca 56.
E-mail: info@mentalfocus.hu
(2) Pursuant to the referenced Government Decree, in the case of a contract for the sale of goods, the User may exercise their right of withdrawal within 14 (fourteen) days from the date on which the User or a third party, other than the carrier and indicated by the User, takes possession of:
- the product,
- in the case of multiple products purchased in a single order but provided separately, the last product provided,
- in the case of a product consisting of several lots or pieces, the last lot or piece provided,
- in the case of goods provided regularly over a defined period, the first provision.
(3) The right of withdrawal described in subsection (2)(a) does not affect the User’s right to exercise withdrawal between the date the contract is concluded and the date of receipt of the product.
(4) In the event of withdrawal by the User, the Service Provider shall refund the full consideration paid by the User, including any costs incurred in connection with performance, without delay and no later than 14 days from the date on which it is informed of the User’s withdrawal.
The refund shall be made using the same payment method used by the User, unless the User has expressly agreed to another method of refund from the Service Provider that does not incur any additional cost for the User.
(5) If the User has expressly chosen a delivery method other than the least expensive standard delivery method offered by the Service Provider, the Service Provider is not required to reimburse any additional costs arising from this.
(6) In the case of a contract for the sale of goods, the Service Provider may withhold the refund under subsection (4) until it has received the returned product or the User has supplied clear evidence of having sent it back, whichever is earlier. The Service Provider may not withhold the refund if it has undertaken to collect the goods itself.
(7) In the event of withdrawal, the User must return the product without delay and in any case no later than 14 days from the date on which they communicated their decision to withdraw. The return deadline is deemed to be met if the User sends back the product before the 14-day period has expired.
(8) The User only bears the direct cost of returning the product.
(9) The User is only liable for any diminished value of the product resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the product. The User shall not be held liable for such diminished value if the Service Provider has failed to fulfill its obligation to inform the User of their right of withdrawal.
(10) If it is revealed after the order is processed that the product listed in the Webshop has been discontinued by the manufacturer/brand representative, or that a price increase has occurred in the meantime which prevents the Service Provider from fulfilling the order at the original price, the Service Provider has the right to withdraw from the contract without any obligation to pay compensation, and to restore the original state. Any amount already paid by the User shall be refunded in full by the Service Provider as part of this restoration.
- WARRANTY, PRODUCT WARRANTY, GUARANTEE
7.1 Warranty for defects
(1) In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider pursuant to the provisions of the Civil Code.
(2) The User may, at their discretion, assert the following warranty claims:
- Request repair or replacement, unless the chosen remedy is impossible to fulfill or would result in disproportionate additional costs for the Service Provider compared to another available remedy.
- If the User did not or could not request repair or replacement, they may request a proportionate reduction in the consideration, or may have the defect repaired themselves or by another party at the expense of the Service Provider, or—ultimately—may withdraw from the contract.
The User may switch from the warranty right they have chosen to another; however, the cost of such a switch shall be borne by the User, unless it was justified or the Service Provider gave cause for it.
(3) The User must notify the Service Provider of the defect without delay after discovering it, but no later than two months after discovery. However, the Service Provider expressly draws the User’s attention to the fact that warranty rights cannot be enforced beyond the two-year limitation period from the date of performance of the contract.
(4) The User may assert their warranty claim against the Service Provider.
(5) Within six months from performance, asserting a warranty claim is not subject to any condition other than the notification of the defect, provided that the User can verify that the product or service was provided by the Service Provider. After six months from performance, however, the User shall bear the burden of proof to demonstrate that the defect existed at the time of performance.
7.2 Product Warranty
(1) In the event of a defect in a movable item (product), the User may, at their discretion, exercise either their rights under the warranty for defects as per Section 7.1, or their product warranty rights.
(2) Under a product warranty, the User may only request the repair or replacement of the defective product.
(3) A product is considered defective if it does not meet the quality standards applicable at the time it is placed on the market or if it lacks the features described by the manufacturer.
(4) The User may assert their product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this period, the right is forfeited.
(5) The User may exercise their product warranty rights only against the manufacturer or distributor of the movable item. In the case of a product warranty claim, the User bears the burden of proof regarding the existence of the defect.
(6) The manufacturer (or distributor) is only exempt from the product warranty obligation if they can prove that:
- the product was not manufactured or placed on the market in the course of their business activity, or
- the defect was not detectable based on the state of scientific and technical knowledge at the time of placing the product on the market, or
- the defect results from the application of a legal or mandatory regulatory requirement.
The manufacturer (or distributor) only needs to prove one of these grounds for exemption.
(7) The User may not assert warranty for defects and product warranty claims simultaneously for the same defect. However, if their product warranty claim is successful, they may assert their warranty for defects claim regarding the replaced product or repaired part against the manufacturer.
7.3 Guarantee
(1) According to Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods, the Service Provider is required to provide a guarantee if the User qualifies as a consumer. As none of the products available in the Webshop qualify as durable consumer goods within the meaning of Government Decree 151/2003 (IX. 22.), the Service Provider is not obligated to provide a guarantee.
8. DATA PROCESSING AND DATA SECURITY
(1) The Service Provider processes the personal data obtained during the use of the Webshop in accordance with Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information, Regulation (EU) 2016/679 of the European Parliament and of the Council (“GDPR”), and the data protection and confidentiality provisions of other applicable legislation.
(2) The detailed rules on data processing and data protection are set out in the Privacy Policy.
9. COPYRIGHTS
(1) The full textual and graphical content of the Webshop is protected by copyright. Accordingly, it is prohibited to transfer, distribute, reproduce, or otherwise use any illustrations, texts, downloadable documents, information, or other content forming part of the Webshop in any form. It is prohibited to reproduce any materials found on the Website or to store them in any electronic repository.
(2) Unauthorized use may result in consequences under copyright, civil, or criminal law.
(3) The Webshop and its associated database(s)—including, in particular, the definition and implementation of its functionality, appearance, design, IT solutions; its appearance or publication as a standalone website or under any Webshop interface online; integration with other content elements (e.g. third-party advertisements); and its unrestricted use, utilization, or exploitation in any form and by any means—are within the exclusive rights and authority of the Service Provider.
10. COMPLAINTS AND LEGAL REMEDIES
(1) The User may submit complaints related to the products or the activities of the Service Provider through the following contact details:
Mailing address: 1147 Budapest, Miskolci u. 56., Hungary
Telephone: +36 20 405 6377
E-mail: info@mentalfocus.eu
(2) Verbal complaints made by telephone shall be assigned a reference number by the Service Provider, which must be communicated to the complaining User. Verbal complaints must be investigated immediately and resolved if necessary. If the User disagrees with the handling of the complaint, or if immediate investigation is not possible, the Service Provider must immediately record the complaint and its position on it in a written report and send a copy of it to the User together with the substantive response no later than the time specified in paragraph (3).
(3) Written complaints must be answered by the Service Provider in writing within thirty days. If the complaint is rejected, the reasons must be stated in the response. In this case, the Service Provider is also obligated to inform the complainant in writing of which authority or conciliation body they may initiate proceedings with, and must provide the postal address of the competent authority or the conciliation body operating at the seat of the Service Provider.
(4) If the User detects a violation of their consumer rights, they may submit a complaint to the consumer protection authority competent according to their place of residence. Upon review of the complaint, the authority will decide whether to initiate consumer protection proceedings.
First-instance consumer protection duties are carried out by the district offices competent by the consumer’s place of residence. The list of these offices is available here:
http://jarasinfo.gov.hu/
(5) To resolve a dispute arising from the conclusion or performance of the contract out of court, the complainant may initiate a procedure before the conciliation body competent based on their place of residence or stay. If the complainant has no domestic residence or stay, the competent conciliation body shall be determined by the seat of the Service Provider. At the complainant’s request, a conciliation body other than the one determined above may be designated.
The Service Provider is obliged to cooperate in the conciliation procedure.
Unless the User explicitly requests a personal hearing, the conciliation hearing shall be held in online format using electronic tools that ensure simultaneous audio-video connection (hereinafter: online hearing).
Name of Conciliation Body | Registered Office | Territorial Jurisdiction |
Budapesti Békéltető Testület | 1016 Budapest, Krisztina krt. 99. | Budapest, Hungary |
Baranya Vármegyei Békéltető Testület | 7625 Pécs, Majorossy Imre u. 36. | Baranya, Somogy, Tolna Counties of Hungary |
Borsod-Abaúj-Zemplén Vármegyei Békéltető Testület | 3525 Miskolc, Szentpáli u. 1. | Borsod-Abaúj-Zemplén, Heves, Nógrád Counties of Hungary |
Csongrád-Csanád Vármegyei Békéltető Testület
| 6721 Szeged, Párizsi krt. 8–12. | Békés, Bács-Kiskun, Csongrád-Csanád Counties of Hungary |
Fejér Vármegyei Békéltető Testület | 8000 Székesfehérvár, Hosszúséta tér 4–6. | Fejér, Komárom-Esztergom, Veszprém Counties of Hungary |
Győr-Moson-Sopron Vármegyei Békéltető Testület | 9021 Győr, Szent István út 10/a. | Győr-Moson-Sopron, Vas, Zala Counties of Hungary |
Hajdú-Bihar Vármegyei Békéltető Testület | 4025 Debrecen, Petőfi tér 10. | Jász-Nagykun-Szolnok, Hajdú-Bihar, Szabolcs-Szatmár-Bereg Counties of Hungary |
Pest Vármegyei Békéltető Testület | 1119 Budapest, Etele út 59–61. II. floor 240. | Pest County of Hungary |
(6) The User is entitled to assert their claim arising from a consumer dispute before a court of law.
(7) Online dispute resolution platform
The European Commission has launched a new platform to facilitate online resolution of disputes between consumers and traders regarding online purchases.
The online dispute resolution platform is available at:
https://webgate.ec.europa.eu/odr
If a problem arises with a product or service ordered online, the User may submit a complaint in three simple steps using the form at the above link. An additional benefit is that the entire dispute resolution process can be conducted online between the User and the Service Provider.
11. NEWSLETTER
(1) The Service Provider offers visitors to the Webshop the opportunity to subscribe to a newsletter in order to provide continuous information about topics related to the Webshop, including opportunities, news, promotions, and new offerings.
(2) The detailed rules of data processing and data protection in relation to the sending of newsletters are set out in the Privacy Policy.
12. FINAL PROVISIONS
(1) The Parties agree that the contract and any disputes arising from it shall be governed by Hungarian law. For matters not regulated in these General Terms and Conditions, the provisions of the applicable Hungarian laws shall apply, with particular regard to Act CVIII of 2001 on electronic commerce and information society services, the Civil Code, Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, and applicable data protection legislation.
Budapest, 15 September 2025
Mental Focus Kft.
Annex 1: Sample Withdrawal Statement
(Please complete and return this form only if you wish to withdraw from the contract.)
To:
Mental Focus Korlátolt Felelősségű Társaság
(1147 Budapest, Miskolci u. 56., Hungary)
I/we, the undersigned, hereby declare that I am/we are exercising my/our right of withdrawal/termination in relation to the contract for the sale of the following product(s):
(Please specify the product(s) that are the subject of the contract.)
Date of conclusion of contract / Date of receipt:
(Please select and provide the appropriate date.)
Name(s) of consumer(s):
Address(es) of consumer(s):
Signature(s) of consumer(s): (only for paper-based statements)